We respect your right to privacy. Salthouse will not sell or share your name or any other personal information.
With all orders (non-custom and custom) must be cancelled within three (3) business days after the date written on the order to receive a full refund of purchase.
In order to provide you with quality designer pieces at the deepest discount possible, we try to be mindful of our other costs, including return processing. Because of this, we have a no-return policy unless there is a manufactural defect or shipping damage. Salthouse must be made aware of the defect or damage three (3) business days after you receive the product with accompanying photos for proof so that it may be replaced. No refund will be issued.
Certain items must be backordered due to limited availability of certain options (i.e. fabric, stain, etc.). If any options require a backorder, customer may select a different option. No cancellations or refunds will be issued for backordered options.
Any change to an order (e.g., change of wood, stain, or other options) must be made within three (3) calendar days after ordering. No offset or credit will be provided for prior options that are cancelled.
Custom Wood Product Statement
Slight color variations will occur between samples, computer generated photos and the actual product due to the face that no two trees are alike. Authentic woods naturally wary in color and character markings such as streaks, knots and grain patterns. Since the stains attract differently to these character markings, come light and dark variations may result. These natural variations of color and grain give each piece of wood furniture its individual unique beauty.
Each manufacturer has their own warranties. Salthouse will always stand by any manufacturer defect that needs to be addressed and replaced. Normal ware and tare is permitted but any damage to the product is not covered. Please be aware of each manufacturers warranty (if any) and understand each aspect of that warranty.
Domestic shipping only. When shipping an online order, please allow 2-5 weeks for delivery. Please provide all contact information including a daytime phone number. We ask that you inspect your product upon receipt and provide a signature of your acceptance.